Return Policy & Shipping Details

At Shifted Standard Quads, we strive to get your quad gear to you as quickly and safely as possible.

Order Processing:

• Orders are typically processed within 1–2 business days.

• You will receive a confirmation email once your order has been shipped.

Shipping Methods & Delivery Times:

• Standard Shipping: 3–7 business days

• Express Shipping: 1–3 business days

Delivery times may vary depending on your location and carrier delays. We are not responsible for delays caused by the shipping carrier.

Shipping Costs:

• Shipping costs are calculated at checkout based on your location and order weight.

• Free standard shipping is available on orders over $100.

International Shipping:

• We currently offer international shipping to select countries.

• Customers are responsible for any customs fees, duties, or taxes.

Tracking Your Order:
Once your order ships, you will receive a tracking number via email to monitor your shipment.

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Returns & Exchange Policy

We want you to love your purchase! If for any reason you’re not satisfied, we’re here to help.

Eligibility for Returns:

• Items must be returned within 30 days of delivery.

• Products must be unused, in the original packaging, and in the same condition you received them.

Non-Returnable Items:

• Clearance items

• Gift cards

• Customized or personalized orders

How to Return:

1. Contact our support team at [your support email] with your order number and reason for return.

2. We will provide a return authorization and instructions.

3. Ship the item back using a trackable shipping service.

Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–7 business days.

Exchanges:

• If you would like to exchange an item, please contact our support team.

• Exchanges are subject to product availability.

Return Shipping Costs:

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

Damaged or Defective Items:

• If your order arrives damaged or defective, please contact us within 7 days of receipt with photos, and we will provide a replacement at no cost.