OUR STORES

VISIT OUR NEW
STORE IN NEW YORK

294 Bay Meadows Ave.
Bay Shore, NY 11706

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes — what you see is what you get. The images displayed on our website represent the actual quad bikes, parts, and builds we offer at Shifted Standards Quad Bikes. We take pride in using real product photos to showcase accurate details, finishes, and features.

Please note that minor variations may occur due to lighting, screen resolution, or custom configurations, but the quality, performance, and specifications will always meet or exceed what’s shown. If a product includes optional upgrades or custom elements, these will be clearly stated in the description.

If you ever have questions or would like additional photos or details before placing an order, our team is more than happy to help. Your confidence matters to us, and we want you to ride away exactly as expected.

Where can I view my sales receipt?

Your sales receipts are always easy to access. Once you complete a purchase with Shifted Standards Quad Bikes, a copy of your receipt is automatically sent to your registered email address for your records.

You can also view and download all your past receipts by logging into your account dashboard on our website. Simply sign in, go to My Orders, and select the order you’d like to review.

If you’re unable to find a receipt or need an additional copy, our support team is happy to assist you. Just reach out to us, and we’ll make sure you have everything you need—quickly and hassle-fr

How can I return an item?

We want you to be completely satisfied with your purchase from Shifted Standards Quad Bikes. If you need to return an item, the process is simple and stress-free.

To get started, please contact our customer support team within 24-48 hours of receiving your order. Provide your order number and a brief reason for the return, and we’ll guide you through the next steps.

Returned items must be unused, in their original condition, and in original packaging. Once we receive and inspect the item, we’ll process your refund or exchange as quickly as possible.

If you have any questions along the way, we’re here to help. Our goal is to make sure you feel confident and supported—before, during, and after your ride.

Will you restock items indicated as “out of stock?”

Yes, in most cases, we do our best to restock items that are marked as “out of stock.” Our inventory is regularly updated, and popular products are often brought back as soon as they become available.

If an item you’re interested in is currently unavailable, we recommend checking back soon or reaching out to our team for an update. You can also sign up for restock notifications (where available) to be the first to know when the item returns.

If a product has been discontinued or won’t be restocked, we’ll always be transparent and help you find a suitable alternative. We appreciate your patience and look forward to getting you back on track as soon as possible.

Where can I ship my order?

We’re happy to ship orders to a wide range of locations. Shifted Standards Quad Bikes offers shipping to domestic and select international destinations, depending on the product and shipping method chosen at checkout.

During checkout, simply enter your shipping address to see available delivery options for your location. Please note that some larger items or complete quad bikes may have specific shipping requirements or limited destinations.

If you’re unsure whether we ship to your area or need help arranging delivery, our support team is always here to assist. We’ll do our best to make sure your order gets to you safely and smoothly—wherever you ride.

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